Managed
IT Service

INTERLINK brings enterprise-grade technology solutions and services to small and medium-sized businesses.  We support, design and host your IT Infrastructure so that you can spend more time working on your goals.

 

We take care of the day-to-day management of your Office 365 account, including everything from creating new accounts and changing passwords to training users and providing business process consulting. We also provide remote support for your staff when they have issues accessing e-mail, working with their e-mail client, or accessing with a mobile device leaving you free to focus on your business. 

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Benefits of Interlink's Managed IT Services with Unlimited end user IT Support

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• Unlimited Support - charged at fixed cost/user/month

• Proactive Support – Actively monitoring your network and desktops

• Reactive Break/Fix Support

• Priority response – usually within 2 hours.

• Unlimited telephone support.

• Install, move, add, change – hardware, software & users

• Network connectivity issues.

• Operating System and application patching.

• Change management.

• Track trends and proactively take measures to minimize downtime, Coordinate and schedule maintenance activity

• On-site support if needed

• All service requests are initiated by email or phone. The preferred method of submitting support issues is via email. Emergency issues can be submitted by phone.

• Office 365 Support

• Instant Remote Support via a secured remote client.

• Workstation, laptop, printer and mobile device support on various operating systems

• All hardware manufacturers including Dell, HP, Lenovo, etc., all Microsoft Office & OS platforms.